Returns & Refunds
Clear steps for return support
Returns, made clear.
If something about your Kynaro order is not right, start by contacting our team before sending anything back. We will review the order, confirm the appropriate return path, and provide the instructions that apply to your request.
Policy snapshot
The return process at a glance.
Return eligibility depends on the order, the item condition, and the reason for the request. These steps are designed to keep the process clear from the first message through final refund review.
Start with support.
Contact Kynaro with your order details and the reason for the return. Please wait for return instructions before sending the item.
Keep the item in returnable condition.
Unless the request relates to a damaged or incorrect item, apparel should generally remain unworn, unwashed, unaltered, and with original tags or packaging where applicable.
Follow the confirmed instructions.
Return routing can depend on the order and reason for return. Use the instructions provided by Kynaro rather than sending an item to an address without authorization.
Refund after review.
Once a returned item is received and reviewed, an eligible refund is issued to the original payment method. Financial institutions may require additional processing time.
How to request a return
Four steps from request to review.
Give us enough information to identify the order and understand what happened. Clear details help us provide the correct next step without unnecessary back-and-forth.
Use the Contact page or email info@kynaro.lat with your return request.
Provide your order number, the item involved, and a concise explanation of why you are requesting a return.
We will confirm the next step and any information needed before the item is sent back.
Protect the item during transit and keep any shipping receipt or tracking information associated with the return.
Need help before starting? Contact support and include as much order information as possible so we can review the request clearly.
Return condition
Keep performance wear ready for review.
Activewear is designed to move, but returned apparel needs to be assessed in a condition that allows us to determine whether it is eligible for return.
Keep it clean, complete and unchanged.
For standard return requests, keeping the garment in its original condition makes assessment more straightforward.
Used or altered items may not qualify.
The circumstances of each request matter. Items that cannot be returned to an appropriate resale or review condition may be ineligible unless the request concerns a verified issue with the item as received.
Refund review
What happens after your return arrives.
Receiving a parcel does not automatically complete a refund. The returned item must first be identified and reviewed against the approved return request.
Return received
The parcel is matched to the return request and order information.
Condition reviewed
The item and return reason are checked to confirm refund eligibility.
Refund issued
If approved, the refund is sent to the original payment method.
Special situations
Different issues need different handling.
Size changes, damaged items, and order changes do not always follow the same path. Contact Kynaro first so the next step matches the specific situation.
Need a different option?
For a size or style change, contact us before returning the original item. Availability can change, so replacement options should be confirmed rather than assumed.
Tell us what arrived.
If an item arrives damaged, defective, or different from what you ordered, contact Kynaro promptly with the order number, a description of the issue, and clear photos where helpful.
Contact us as early as possible.
Orders are typically processed within 3–5 business days. If you need to request a cancellation or change, contact us promptly. Changes cannot be guaranteed once processing or fulfillment has progressed.
Shipping and refund details
Know what can affect the final refund.
Shipping treatment can depend on the reason for the return, the condition of the item, and the instructions provided for that request. We will clarify the applicable return steps before you send the item.
Any treatment of original shipping charges depends on the order circumstances and reason for the return.
Responsibility for return shipping can vary by return reason. Follow the instructions provided by Kynaro for your request.
After an approved refund is issued, your bank or payment provider may need additional time before the credit appears.
Keep shipping receipts and tracking details until the return and refund process is complete.
Returns FAQ
Common return questions.
These answers cover the most common return and refund situations. For an order-specific decision, contact Kynaro with your order details.
Can I send a return back without contacting Kynaro first?
Please contact us before sending anything back. Return routing and instructions can depend on the order and the reason for the request. An unapproved return may be harder to identify and can delay handling.
What condition should returned activewear be in?
For a standard return, items should generally be unworn beyond a reasonable initial fit check, unwashed, unaltered, and returned with original tags and packaging where applicable.
If your request concerns an item that arrived damaged, defective, or incorrect, contact us first so that situation can be reviewed separately.
When will I receive my refund?
A refund can be issued after the returned item has been received, identified, reviewed, and approved. Once the refund is sent to the original payment method, your financial institution may need additional time to post the credit.
Can I exchange a performance top, shorts, or training layer for another size?
Contact Kynaro first so we can review the order and available options. Because inventory can change, a direct replacement cannot be assumed. In some situations, returning the original item and placing a new order may be the clearest path.
What should I do if my item arrived damaged or incorrect?
Contact us promptly with your order number, the item involved, a description of the issue, and clear photos where they help show what arrived. Please avoid altering or extensively using the item while the issue is being reviewed.
Can I cancel an order before it ships?
You can contact us to request a cancellation or change. Orders are typically processed within 3–5 business days, but requests are not guaranteed once processing or fulfillment has progressed. Contacting us as early as possible is recommended.
Should I return an item to the business address shown on the website?
Do not send a return to an address unless Kynaro has specifically instructed you to use it for that return. Always follow the return instructions confirmed for your order.
Need return support?
Start with your order details.
Send us your order number, the item involved, and a short description of what you need help with. For damage or an incorrect item, include clear photos when they help explain the issue.
